Billing and Financial Policies

Understanding our financial policies is important to your treatment. If you have any questions about our policy, please ask someone on our staff.

On Time Payment:
Full payment, including deductibles and copayments, is expected on the day of your appointment unless you have made special arrangements with our Billing Department (315) 782-9450.  The Health Center accepts cash, personal checks, debit cards, and most credit cards (Visa, MasterCard and Discover).

Your Insurance
We will bill your insurance company for services. But, for us to do that you must give us current, accurate insurance information. You can help us by:

1. Bringing your insurance card with you to each appointment.
2. Paying your co-payment and other payments due (based on your insurance contract)  on the day of your appointment.
3. Contacting our Billing Department if you have any questions regarding your account -- (315) 782-9450
4. Taking the time to read the attached document “Understanding Your Insurance Coverage”.

The Health Center expects you to communicate with your insurance carrier, if necessary, on any open claims.

You should normally receive a response from your insurance company within 30 days. This is in the form of an “Explanation of Benefits” (or “EOB”). Please remember  you are responsible for payment of any balance that is not paid by your insurance company.

If You Become Uninsured
If you find your insurance coverage is cancelled or discontinued, for any reason please notify our Billing Department immediately: (315) 782-9450. We will work with you to create a plan for paying for your care that you can afford, so that you can continue coming for regular visits and needed care..

We can refer you to agencies who can help you find out if you qualify for Medicaid or Child/Family Health Plus, Healthy New York or the New York Bridge Program.  If one of these programs is right for you, assistance is available to help you with the application process.

Self-Pay Patients
Self-Pay Patients are those not covered by any insurance policy or third party payer.

If you can’t pay your bill,  We will work with you to set up a payment plan you can afford.  Please contact our Billing Department, (315) 782-9450, to discuss payment options, before your account becomes past due.
Payments may be made by cash, money order, check, or credit/debit card.

Note to Divorced Parents of dependents: Unless you provide us with a court order, we assume  both parents are responsible for the child’s fees. We will send our statement to the address where the child lives. It is up to the parents to determine who pays.

Statements will be sent every month. Payment is due when you receive the statement. If you notice any errors on your statement or if you are not able to pay the balance in full, please contact our Billing Department, (315) 782-9450.

If for any reason your statement is returned to our office because of a problem with an address you provided, your account will be referred to our collection agency. To avoid this, please keep your information up-to-date. Personal Balances over 90 days past due will be forwarded to our collections agency.

Returned Checks
If a check is returned unpaid to the Health Center, a $30.00 fee will be added to your account balance in addition to the amount of the check written. A letter will be sent to you requesting the check amount and the fee be paid in cash within 14 days. If the amount is not paid within 14 days, the account will be turned over to our collection agency.

Miscellaneous Expenses
You may be charged certain administrative fees for duplication of medical records and for completion of school/camp/sports forms if you did not give them to us at the time of the visit.

Methods of Payment
We accept cash, checks, Debit cards, Visa, MasterCard and Discover. We do not accept post-dated checks, nor are we able to hold checks for any length of time.

How to Contact Us
If you need assistance or have any questions about your bill, our Billing Department can be reached at (315) 782-9450 between the hours of 9AM and 3PM, Monday through Friday. Please read and understand our financial policies and keep us informed of your insurance status and any changes in your address or telephone number(s).