In extreme, life threatening situations, DIAL 911.
Feel free to call us during office hours. Many problems may be solved with advice over the phone, saving you the time and cost of a visit. We are happy to provide this service, but it is against the policy of this office to treat by phone when there is a more serious illness or when a child has never been seen in our office. In some cases, we may need to call you back after we have spoken with a provider.
Whenever the office is closed, one of our providers can always be reached by calling our office number, (315)782.6400 We ask that this service be used only for urgent problems. Call at any hour if your child is truly ill, but please leave routine calls for regular office hours.
What to Bring to EACH Appointment:
Please bring your child’s social security card, a valid insurance card and your co-payment (if applicable) to each appointment. Also, please bring your child's immunization record to any well check appointment. If you have new insurance and have not yet received your insurance card, you will need the following information: insurance company name, claim address, co-payment amount, and policy holder name, policy number and group number.
We encourage you to make summer well check appointments well in advance for camp, school, or sports physicals.
Immunization Records and Physical Forms
Please allow for 72 hour turnaround time for these forms to be filled out unless you bring them with you at the time of your appointment.
Please allow 72 hours turnaround time to process a prescription refill.
No Shows and Late Shows
If you will not be able to keep an appointment, please call our office to cancel as far in advance as possible so that we can see another patient in that time slot. We will try to give you a reminder call one to two days prior to scheduled visits to let you know that an appointment is coming up. If you are more than 15 minutes late for an appointment, we may have to reschedule you on a future date or you may need to wait to be seen that day.
Billing and Payment Policies
All patient payments and co-pays are expected on the date of your visit. If you are having trouble keeping up with your bill payments, we are happy to work out an affordable schedule for your payments. Please ask one of our billing staff how we can help. Our billing staff is available M-F from 8:00 am – 3:30 pm at (315) 782-9450.
Release of Patient Information
To provide medical information (including your child’s shot record) to you or to another medical provider we need to have a Release of Information Form signed by a parent or guardian.