If you are experiencing a medical emergency, DIAL 911.
Feel free to call us during office hours. Many problems can be solved with advice over the phone, saving you the time and cost of a visit. Sometimes, to give you the best possible advice, we may need to review your chart, speak with a provider, and return your call. We are happy to provide this service, but it is against the policy of this office to treat a serious illness over the phone or to treat a patient who has never been seen in our office.
When our office is closed:
We are always available to our patients. One of our providers can be reached, even when our office is closed, by calling our office number (315) 782.9903. We ask that this service be used only for urgent problems. Please leave routine calls for regular office hours.
What to Bring to EACH Appointment:
A driver's license or other state issued photo ID
Utility bill or other correspondence showing current residence if photo ID
does not show your current address
Your social security number
A valid insurance card - if you have insurance
Your co-pay- if your insurance has co-pays
If you have no insurance:
we have a sliding fee scale that that will make your care affordable. (More about out SLIDING FEE SCALE)
If you have new insurance and have not yet received your insurance card:
you will need the following information: insurance company name, claim address, co-payment amount, and policy holder name, policy number and group number.
All patients will have a minimum visit charge of $10.00.
Please allow for 72 hour turnaround time for these forms to be filled out unless you bring them with you at the time of your appointment.
Our offices uses e-prescribing. Instead of writing out your prescription on a piece of paper, our provider enters it into his or her computer. Your prescription travels from our computers to the pharmacyof your choice of . E-prescriptions are sent electronically through a private secure and closed network. Your prescription information is not sent over the open internet or as an email.
Please allow 72 hours turn around time to process a prescription refill.
No Shows and Late Shows
If you will not be able to keep an appointment, please call our office to cancel as far in advance as possible so that we can see another patient in that time slot. We will try to give you a reminder call one to two days prior to scheduled visits to let you know that an appointment is coming up. If you are more than 15 minutes late for an appointment, we may have to reschedule you on a future date or you may need to wait to be seen that day.
Billing and Payment Policies
All patient payments and co-pays are expected on the date of your visit. If you are having trouble keeping up with your bill payments, we are happy to work out an affordable schedule for your payments.
We also offer a Sliding Fee Scale. Please ask one of our billing staff how we can help. Our billing staff is available M-F from 8:00 am – 3:30 pm at (315) 782-9450.
Release of Patient Information
To provide medical information to you or to another medical provider we need to have a signed Release of Information Form signed .